Genesys Cloud contact centre
Transform your customer and employee experience with a modern, API-first experience orchestration platform. Genesys Cloud contact centre uses a full suite of omnichannel options, built-in employee experience, turnkey AI, and end to end journey management.
Transform your customer and employee experience with a modern, API-first experience orchestration platform. Genesys Cloud contact centre uses a full suite of omnichannel options, built-in employee experience, turnkey AI, and end to end journey management.
An enhanced experience for customers and agents
An enhanced experience for customers and agents
To stay ahead of the competition, you need a unified contact centre solution that delivers a smooth and personalised experience across multiple channels.
- Tools designed to help employees improve skills and knowledge with the likes of surveys and gamification.
Workforce engagement & management
- Unified communications app for contact centre, workforce optimisation and 91ÊÓƵÍøÖ· communications.
All-in-one contact centre
- Real-time data to enable 91ÊÓƵÍøÖ·es to identify insights with the likes of speech and text analytics and trend analysis dashboards.
Reporting and analytics
- Tools designed to help employees improve skills and knowledge with the likes of surveys and gamification.
Workforce engagement & management
- Unified communications app for contact centre, workforce optimisation and 91ÊÓƵÍøÖ· communications.
All-in-one contact centre
- Real-time data to enable 91ÊÓƵÍøÖ·es to identify insights with the likes of speech and text analytics and trend analysis dashboards.
Reporting and analytics
Genesys Contact: what you can expect
A better customer experience
Empowering customers to contact you their way is the first step to success. So, meet them wherever they are, with integrated omnichannel support and advanced features like AI-driven personalisation.?
?
We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Empowering customers to contact you their way is the first step to success. So, meet them wherever they are, with integrated omnichannel support and advanced features like AI-driven personalisation.?
?
We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Empowering customers to contact you their way is the first step to success. So, meet them wherever they are, with integrated omnichannel support and advanced features like AI-driven personalisation.?
?
We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Empowering customers to contact you their way is the first step to success. So, meet them wherever they are, with integrated omnichannel support and advanced features like AI-driven personalisation.?
?
We provide a secure and reliable foundation on which to build better experiences for your customers and staff with Genesys Cloud.
Work smarter ¨C not harder
With easy scalability, you¡¯ll be able to quickly adjust agent capacity and features based on real-time needs, supporting both growth and temporary surges. Thanks to our centralised managing and reporting, managers can track service levels and agent performance. With our ecosystem capabilities the possibilities and potential for future pivots are endless.
With easy scalability, you¡¯ll be able to quickly adjust agent capacity and features based on real-time needs, supporting both growth and temporary surges. Thanks to our centralised managing and reporting, managers can track service levels and agent performance. With our ecosystem capabilities the possibilities and potential for future pivots are endless.
With easy scalability, you¡¯ll be able to quickly adjust agent capacity and features based on real-time needs, supporting both growth and temporary surges. Thanks to our centralised managing and reporting, managers can track service levels and agent performance. With our ecosystem capabilities the possibilities and potential for future pivots are endless.
With easy scalability, you¡¯ll be able to quickly adjust agent capacity and features based on real-time needs, supporting both growth and temporary surges. Thanks to our centralised managing and reporting, managers can track service levels and agent performance. With our ecosystem capabilities the possibilities and potential for future pivots are endless.
Experience the smoothest transition to Genesys Cloud
Our industry leading voice and data services integrate seamlessly with Genesys. And with our enhanced hybrid delivery model just about everything else in your organisation¡¯s ecosystem will too. We pride ourselves on making the complex, simple. Our end-to-end management team leave no stone unturned. We¡¯re a partner you can trust.
Our industry leading voice and data services integrate seamlessly with Genesys. And with our enhanced hybrid delivery model just about everything else in your organisation¡¯s ecosystem will too. We pride ourselves on making the complex, simple. Our end-to-end management team leave no stone unturned. We¡¯re a partner you can trust.
Our industry leading voice and data services integrate seamlessly with Genesys. And with our enhanced hybrid delivery model just about everything else in your organisation¡¯s ecosystem will too. We pride ourselves on making the complex, simple. Our end-to-end management team leave no stone unturned. We¡¯re a partner you can trust.
Our industry leading voice and data services integrate seamlessly with Genesys. And with our enhanced hybrid delivery model just about everything else in your organisation¡¯s ecosystem will too. We pride ourselves on making the complex, simple. Our end-to-end management team leave no stone unturned. We¡¯re a partner you can trust.
Future proof your 91ÊÓƵÍøÖ· with access to innovation
Improve operational efficiency and make data-driven decisions with access to AI-driven tools like chatbots, intelligent call routing, and real-time analytics ¨C which can also feed into agent training and compliance. We give you the tools and confidence to unlock the full power of Genesys Cloud and leverage its potential.
Improve operational efficiency and make data-driven decisions with access to AI-driven tools like chatbots, intelligent call routing, and real-time analytics ¨C which can also feed into agent training and compliance. We give you the tools and confidence to unlock the full power of Genesys Cloud and leverage its potential.
Improve operational efficiency and make data-driven decisions with access to AI-driven tools like chatbots, intelligent call routing, and real-time analytics ¨C which can also feed into agent training and compliance. We give you the tools and confidence to unlock the full power of Genesys Cloud and leverage its potential.
Improve operational efficiency and make data-driven decisions with access to AI-driven tools like chatbots, intelligent call routing, and real-time analytics ¨C which can also feed into agent training and compliance. We give you the tools and confidence to unlock the full power of Genesys Cloud and leverage its potential.
Leave migration and support to us
With a unified view of customer interactions, you can enhance your services and improve efficiencies. Our unrivalled experience in delivering complex cloud migrations across the world make us a trusted CCaaS partner across every industry.
With a unified view of customer interactions, you can enhance your services and improve efficiencies. Our unrivalled experience in delivering complex cloud migrations across the world make us a trusted CCaaS partner across every industry.
With a unified view of customer interactions, you can enhance your services and improve efficiencies. Our unrivalled experience in delivering complex cloud migrations across the world make us a trusted CCaaS partner across every industry.
With a unified view of customer interactions, you can enhance your services and improve efficiencies. Our unrivalled experience in delivering complex cloud migrations across the world make us a trusted CCaaS partner across every industry.
Why choose 91ÊÓƵÍøÖ· for customer contact
Global reach
91ÊÓƵÍøÖ·¡¯s network capabilities mean no global location is too hard to connect. We have experience handling bespoke in-country requirements all over the world.
Complex cloud migration
91ÊÓƵÍøÖ· offers a truly safe pair of hands and strong architecting and design, having refined an enhanced hybrid delivery model, over 200+ migrations. 91ÊÓƵÍøÖ· actively manages over 150k agents on cloud globally.
A secure integrated ecosystem
Realising the benefits of integrated workflows and greater automation requires a partner like 91ÊÓƵÍøÖ· who can get key digital 91ÊÓƵÍøÖ· tools talking to each other safely and securely.
FAQs
What¡¯s the difference between a cloud contact centre and a hosted contact centre?
A cloud contact centre is a contact centre solution where everything ¨C from the infrastructure to the software and services ¨C is hosted and delivered over the internet. Often it¡¯s subscription-based, which means you can scale up or down, depending on your needs.
A hosted contact centre sometimes also has cloud elements to it, like remote access. But often, it¡¯s an on-premises contact centre with data stored on physical servers.
Can Genesys Cloud Contact Centre integrate with existing systems and applications?
Yes. It supports multiple types of integration and can connect to 91ÊÓƵÍøÖ· systems in a number of different ways ¨C using market-leading APIs.
It easily integrates with your customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, databases, enterprise data repositories, enterprise service buses, and other backend systems.
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