Meet ever-increasing demands for a multi-channel customer experience. Genesys Cloud contact centre is the enterprise-grade communications, collaboration and contact centre solution that helps you work smarter.
Meet ever-increasing demands for a multi-channel customer experience. Genesys Cloud contact centre is the enterprise-grade communications, collaboration and contact centre solution that helps you work smarter.
To stay ahead of the competition, you need a unified contact centre solution that gives your agents and your customers an unrivalled experience across channels.
81% of digital customers expect organisations to offer multiple channels. But how do you do this without overwhelming contact centre staff? Introducing Genesys ¨C a multi-channel solution that relies on technologies like AI and automatic routing to match customers and agents more accurately than ever.
81% of digital customers expect organisations to offer multiple channels. But how do you do this without overwhelming contact centre staff? Introducing Genesys ¨C a multi-channel solution that relies on technologies like AI and automatic routing to match customers and agents more accurately than ever.
81% of digital customers expect organisations to offer multiple channels. But how do you do this without overwhelming contact centre staff? Introducing Genesys ¨C a multi-channel solution that relies on technologies like AI and automatic routing to match customers and agents more accurately than ever.
81% of digital customers expect organisations to offer multiple channels. But how do you do this without overwhelming contact centre staff? Introducing Genesys ¨C a multi-channel solution that relies on technologies like AI and automatic routing to match customers and agents more accurately than ever.
Serve customers faster, with a single-pane real-time view of customer journey history across all channels. Thanks to centralised managing and reporting, managers can track service levels and agent performance. And being a cloud-based solution, agents can work from anywhere with a 91ÊÓƵÍøÖ· connection.
Serve customers faster, with a single-pane real-time view of customer journey history across all channels. Thanks to centralised managing and reporting, managers can track service levels and agent performance. And being a cloud-based solution, agents can work from anywhere with a 91ÊÓƵÍøÖ· connection.
Serve customers faster, with a single-pane real-time view of customer journey history across all channels. Thanks to centralised managing and reporting, managers can track service levels and agent performance. And being a cloud-based solution, agents can work from anywhere with a 91ÊÓƵÍøÖ· connection.
Serve customers faster, with a single-pane real-time view of customer journey history across all channels. Thanks to centralised managing and reporting, managers can track service levels and agent performance. And being a cloud-based solution, agents can work from anywhere with a 91ÊÓƵÍøÖ· connection.
There¡¯s no need to worry about how to connect to the cloud, or which security product you need. We offer an end-to-end solution, from delivery and ongoing support, to integration with your existing voice and data products. We¡¯re a partner you can trust.
There¡¯s no need to worry about how to connect to the cloud, or which security product you need. We offer an end-to-end solution, from delivery and ongoing support, to integration with your existing voice and data products. We¡¯re a partner you can trust.
There¡¯s no need to worry about how to connect to the cloud, or which security product you need. We offer an end-to-end solution, from delivery and ongoing support, to integration with your existing voice and data products. We¡¯re a partner you can trust.
There¡¯s no need to worry about how to connect to the cloud, or which security product you need. We offer an end-to-end solution, from delivery and ongoing support, to integration with your existing voice and data products. We¡¯re a partner you can trust.
Benefit from the latest technological developments. With innovations from our ecosystem of market-leading partners, you¡¯ll have ongoing access to a portfolio of tools and services ¨C all pre-tested and pre-integrated. So when you¡¯re ready, you can integrate new customer channels with no new capital expenditure.
Benefit from the latest technological developments. With innovations from our ecosystem of market-leading partners, you¡¯ll have ongoing access to a portfolio of tools and services ¨C all pre-tested and pre-integrated. So when you¡¯re ready, you can integrate new customer channels with no new capital expenditure.
Benefit from the latest technological developments. With innovations from our ecosystem of market-leading partners, you¡¯ll have ongoing access to a portfolio of tools and services ¨C all pre-tested and pre-integrated. So when you¡¯re ready, you can integrate new customer channels with no new capital expenditure.
Benefit from the latest technological developments. With innovations from our ecosystem of market-leading partners, you¡¯ll have ongoing access to a portfolio of tools and services ¨C all pre-tested and pre-integrated. So when you¡¯re ready, you can integrate new customer channels with no new capital expenditure.
Take advantage of a smooth and rapid transformation to compatible solutions. We have detailed knowledge of network, regulatory and security compliance, as well as hands-on experience with the migration of people and processes. Which means you¡¯re in safe hands when it comes to onboarding new voice and data services.
Take advantage of a smooth and rapid transformation to compatible solutions. We have detailed knowledge of network, regulatory and security compliance, as well as hands-on experience with the migration of people and processes. Which means you¡¯re in safe hands when it comes to onboarding new voice and data services.
Take advantage of a smooth and rapid transformation to compatible solutions. We have detailed knowledge of network, regulatory and security compliance, as well as hands-on experience with the migration of people and processes. Which means you¡¯re in safe hands when it comes to onboarding new voice and data services.
Take advantage of a smooth and rapid transformation to compatible solutions. We have detailed knowledge of network, regulatory and security compliance, as well as hands-on experience with the migration of people and processes. Which means you¡¯re in safe hands when it comes to onboarding new voice and data services.
Every month our Cloud Contact solutions handle five million calls and 500,000 messages in 120 countries.
We¡¯ve migrated more than 200 customers to our cloud contact solutions, without disruption or risk.
We use a Genesys platform to manage Europe¡¯s largest hosted contact centre with over 35,000 seats.
We provide a user adoption and training program, so you can transition to your new service with confidence.
Net-zero progress must be comprehensively reported for credibility. Do you have the tools to measure your total carbon footprint?
A large insurance company wanted to roll out a new cloud contact centre. They needed help from someone who understood their 91ÊÓƵÍøÖ·, as well as their people.
A cloud contact centre is a contact centre solution where everything ¨C from the infrastructure to the software and services ¨C is hosted and delivered over the internet. Often it¡¯s subscription-based, which means you can scale up or down, depending on your needs.
A hosted contact centre sometimes also has cloud elements to it, like remote access. But often, it¡¯s an on-premises contact centre with data stored on physical servers.
Yes. It supports multiple types of integration and can connect to 91ÊÓƵÍøÖ· systems in a number of different ways ¨C using market-leading APIs.
It easily integrates with your customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, databases, enterprise data repositories, enterprise service buses, and other backend systems.
Trust us to manage your day-to-day ¨C leaving you to focus on the big stuff.
Delivering expert knowledge, insight and skills to accelerate and optimise your digital transformation.
Improve customer service and reduce costs with our global inbound voice network.
