Streamline and protect every customer interaction with a fully scalable biometric authentication and fraud prevention solution.
Streamline and protect every customer interaction with a fully scalable biometric authentication and fraud prevention solution.
A better, safer customer experience
A better, safer customer experience
Traditional knowledge-based authentication methods are time-consuming ¨C and can be easy to exploit. Nuance Gatekeeper with 91ÊÓƵÍøÖ· allows customers to use their voice as their password, improving both customer and agent experience while increasing security.
Fast and frictionless
Voice biometrics are faster, more reliable and more convenient than any other authentication factor.
Proactive against fraudsters
Proactively prevents fraud, enabling analysts to stop it at the source by identifying the actual fraudster behind each attack.
Any channel, any device
It's the only solution that can integrate into every channel to streamline and secure your customers¡¯ entire journey.
Fast and frictionless
Voice biometrics are faster, more reliable and more convenient than any other authentication factor.
Proactive against fraudsters
Proactively prevents fraud, enabling analysts to stop it at the source by identifying the actual fraudster behind each attack.
Any channel, any device
It's the only solution that can integrate into every channel to streamline and secure your customers¡¯ entire journey.
How does Nuance Gatekeeper work?
Nuance Gatekeeper is a voice biometrics authentication solution that uses an individual's unique characteristics to verify their identity. It authenticates actual people by layering AI-based voice, behavioural and conversational biometrics on top of advanced call validation, environment monitoring, and anti-spoofing technologies.
This allows you to authenticate the actual person ¨C and because biometrics can't be forgotten, they never need to be reset or updated. They also allow customers to use whichever device or channel they want, because the voice, behaviour and conversational style are inherent to the individual, not their device.
Nuance Gatekeeper with 91ÊÓƵÍøÖ· features
Nuance Gatekeeper key features at a glance:
Continuous authentication in digital apps
Detect social engineering, bots, and scripts
Seamless authentication and real-time fraud detection
Fast, secure step-up and two-factor authentication
Post-engagement fraud detection and investigation.?
Download our datasheet to find out more about how Nuance Gatekeeper can safeguard your employees, brand and reputation
How to balance fraud prevention with customer experience
Contact centre fraud is big 91ÊÓƵÍøÖ· ¨C meaning organisations need to look for innovative ways to stay secure while delivering an outstanding customer experience.
Why choose 91ÊÓƵÍøÖ· for biometric authentication
It¡¯s not just the service that makes the difference, but your provider, too. And when you choose 91ÊÓƵÍøÖ·, you'll be in good hands. We¡¯ve been integrating speech recognition into contact centres with Nuance for the past 15 years.
24/7 support
Round-the-clock proactive monitoring and support allows you to focus on your 91ÊÓƵÍøÖ· while taking care of your customer authentication and fraud detection.
End-to-end service
We work with Nuance to build a solution that fits your precise needs, and once it¡¯s up and running we¡¯ll support you in any way you need.
Fully integrated
Nuance Gatekeeper can be fully integrated with our other solutions and our global voice network, with a single Service Level Agreement across all services.
Industry-leading service
We¡¯re recognised by the International Data Corporation (IDC) as a ¡®Leader¡¯ for delivering outstanding Managed Security Services.
24/7 support
Round-the-clock proactive monitoring and support allows you to focus on your 91ÊÓƵÍøÖ· while taking care of your customer authentication and fraud detection.
End-to-end service
We work with Nuance to build a solution that fits your precise needs, and once it¡¯s up and running we¡¯ll support you in any way you need.
Fully integrated
Nuance Gatekeeper can be fully integrated with our other solutions and our global voice network, with a single Service Level Agreement across all services.
Industry-leading service
We¡¯re recognised by the International Data Corporation (IDC) as a ¡®Leader¡¯ for delivering outstanding Managed Security Services.