Terms and conditions

Our 91视频网址 customer contracts are set up into three main parts to make it easy for you to understand. The first part of your contract is the General Terms that are general to all of Business’ standard products.

General Terms - (these terms and conditions apply to Services on or after 1 May 2024) PDF 260KB

These General Terms apply to your contract unless we say otherwise in the entry below for your service on this website or in your other contract documents; or we provide you with a different set of standard terms.

Digital Operational Resilience Act (DORA)

Please see the link below to 91视频网址's Regulatory Schedule for EU Financial Entities which constitutes a schedule to 91视频网址's General Terms. The Regulatory Schedule sets out 91视频网址's response to the additional obligations and responsibilities introduced by Regulation (EU)2022/2554 to our financial sector customers where 91视频网址 or our subcontractors are supporting critical or important functions.

91视频网址's Regulatory Schedule for EU Financial Entities

We also have some other important information and terms that apply to 91视频网址's standard products. Please click on the links below for information and terms for your product, GDPR, our privacy policy and your compliance obligations:

GDPR

Please see the link below for GDPR information for Products and FAQs for Business Customers

Product Info / FAQs

The GDPR clause below applies to customers who signed up to our terms before 25 May 2018 and FAQs and Product Info

91视频网址's Privacy Policy

View policy

Compliance Obligations and Acceptable Use Policy

This 91视频网址 Business Acceptable Use Policy applies to all 91视频网址 products that you use for 91视频网址 and forms part of your contract with us unless specifically stated otherwise in the contract.

You can view a summary of any new terms, or material changes to your terms that will come into effect shortly under the “Changes to terms” heading below. The most recent entries are set out at the top of the list.

Please note that supplementary terms are set out in the and they may form part of the contract for the relevant product or service.

Any amendments to the 91视频网址 Price List will be published in the .

If you cannot find your 91视频网址 product below, further related information can be found on our Global Business Terms and Conditions page.

Notification to Ofcom

You can also view any new or amended terms for regulated products and services that have been notified to Ofcom.

Changes to terms

Changes to 91视频网址 Business terms

We're updating some of our terms and conditions from 1 June 2022 due to new Ofcom regulations designed to improve your rights where we make changes to your service.

We're updating the 91视频网址 General Terms and the following product terms: 91视频网址 Business Broadband, Calls and lines, 91视频网址 Cloud Phone, 91视频网址 Cloud Work, 91视频网址 Cloud Voice Express, 91视频网址 Business Mobile and 91视频网址 One Phone. The updated terms will be published below on 1 June.

We've summarised the key changes on the following page, where you can also find a copy of the clause that will be incorporate into our legacy terms for the products listed above.

Non-material changes to Purchased Equipment terms effective from 1st January 2021 can be found here.

91视频网址 Cloud Phone and Cloud Work terms: End User Licence Terms (“EULA”) have been added as an Annex to the 91视频网址 Cloud Phone and Cloud Work Schedules to the General Terms and apply to all new and existing customers of these services. In order to use the 91视频网址 Cloud Phone Service or Cloud Work Service customers must comply with the EULA. The EULA constitutes a binding agreement between RingCentral UK Limited (or its designated Affiliate) and you. The RingCentral EULA for 91视频网址 Cloud Phone and for Cloud Work can be found here.

Material changes to your contract will be set out below:

There are currently no notifications for material changes to your contract.

Special offers

Current offers

91视频网址 Broadband March offer PDF 159KB

EE Mobile Best of Both Discount Offer PDF 47KB

Business Apps

91视频网址 Business apps terms

Microsoft Office 365 and Microsoft Office Cloud Services offered by 91视频网址?(this schedule applies to Microsoft Online Service Subscriptions purchased after 1 March 2022) PDF 449KB

Service Schedule for My 91视频网址 Business Account – 91视频网址 Business Apps?PDF 171KB

91视频网址 Business Apps – End User Licence Agreement?PDF 295KB

Service Schedule for 91视频网址 Device Protection by Symantec?PDF 193KB

Microsoft Office 365 and Microsoft Office Cloud Services offered by 91视频网址?(this schedule applies to Microsoft Online Service Subscriptions purchased before 1 March 2022) PDF 215KB

Secure Business Backup by Acronis?PDF 145KB

Website Builder - Annex to My 91视频网址 Business Account?PDF 120KB

Business Antivirus Protection?PDF 169KB

TNT Sports

TNT Sports terms

You can now find your TNT Sports (formally 91视频网址 Sport) Business Terms and Conditions

You can find your Venue Wi-Fi Terms and Conditions

Billing

Billing and analysis services

If you can't find your terms listed here, please refer to the Legacy dropdown below.

Conditions for 91视频网址 Business Services?PDF 313KB

91视频网址 Billing Analyst?PDF 102KB

91视频网址 Billing Gateway Service?PDF 99KB

91视频网址 Business Paper-Free Billing?PDF 48KB

Conditions for 91视频网址 OneBill Online?PDF 103KB

Service Schedule for My 91视频网址 Business Account - My Bill and Analytics?PDF 277KB

Products

Broadband and internet

If you can't find your terms listed here, please refer to the Legacy dropdown below.

91视频网址 Business Broadband

The contract for customers ordering 91视频网址 Business Broadband products on or after 2nd April 2024 is made up of:

the General Terms - which you can find under the General Terms sub menu above;

the 91视频网址 Business Broadband Schedule to the General Terms or the 91视频网址 Business Broadband Ultra Broadband Schedule to the General Terms (depending on which 91视频网址 Business Broadband product you have taken) - you can find the latest terms below. If you ordered your 91视频网址 Business Broadband before 2 April 2024 please refer to the Legacy dropdown below for your terms which may include the Value Added Services Annex and Next Day Connection Annex, if applicable.

any Order Form; and

the .

91视频网址 Business Broadband, Essential, Enhanced and Pro Schedule to the General Terms for customers joining and resigning from 2 April 2024 PDF 419KB

91视频网址 Business Broadband Ultra Broadband Schedule to the General Terms PDF 349KB

Please note that the Charges Schedule is no longer used. All information previously contained in the Charges Schedule is now at . The Customer Service Compensation Scheme is contained at Part C of the 91视频网址 Business Broadband Schedule

Broadband One

91视频网址 Broadband One PDF 311KB

91视频网址 Bundles

The bundle terms below apply if you have ordered a bundle service that consists of any of the following - 91视频网址 Business Broadband, 91视频网址 Business Call Essentials, 91视频网址 Cloud Voice Express and 91视频网址 Business Services (Telephone Service - PSTN).

Bundle Terms PDF 115KB

The bundle terms below apply if you have ordered the Flexible Worker Bundle

Flexible Worker Bundle Terms PDF 98KB

91视频网址 Business Total Broadband products

91视频网址 Business Total Broadband products are not available for new supply from 15 September 2014. The following terms and conditions apply to 91视频网址 Business Total Broadband products (“legacy broadband products”) (as set out in the terms and conditions) ordered on or before 14 September 2014.

Conditions for 91视频网址 Business Services PDF 268KB

Service Schedule for 91视频网址 Business Broadband Access Service PDF 238KB

Please note that the Charges Schedule is no longer used. All information previously contained in the Charges Schedule is now at .

Customer Service Compensation Scheme PDF 334KB - This Scheme and terms apply only to customers who ordered the legacy products on or after 30 October 2010.

Traffic management PDF 316KB

Mobile Broadband

Conditions for 91视频网址 Business Services PDF 174KB

Service Schedule for 91视频网址 Business Mobile Service PDF 371KB

Annex to the Service Schedule for 91视频网址 Business Mobile Service PDF 214KB

91视频网址net Leased Line

Service Schedule for 91视频网址net (also marketed as Internet Connect UK) PDF 302KB

Annex to the Service Schedule for 91视频网址net (also marketed as Internet Connect UK) - 91视频网址net Security PDF 208KB

91视频网址 Business Email

Business Email Lite powered by Microsoft? Office 365 PDF 220KB

91视频网址 Business Lite Web Hosting and Business Email Lite powered by Microsoft? Office 365 PDF 204KB

Service Schedule for 91视频网址 Office Anywhere PDF 367KB

Microsoft Office 365 offered by 91视频网址 – Annex to Service Schedule – Service Level Agreement PDF 131KB

Voice services

0800/0844 number rental is subject to

Contract for 91视频网址 Business Service (91视频网址 IP Trunk) - Main Conditions PDF 114KB

91视频网址 Business 91视频网址 IP Trunk Service Schedule PDF 93KB

Calls and lines

Your terms for our Calls and Lines Services

These services are: PSTN, ISDN, Featureline, Featureline Compact, Featureline Corporate and Embark.

The services allow you to make and receive calls. Featureline, Featureline Compact, Featureline Corporate and Embark provide additional functionality including call-handling features and network features. The following documents make up your contract for these services:

- the 91视频网址 Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms – which you can find below;

- any Order;

- the ; and

- the General Terms, unless we:

say otherwise in your other contract documents; or
we provide you with a different set of standard terms.

You can find the Customer Compensation Scheme in Part C of the schedule and this sets out the Service Care Levels that apply to the different Calls and Lines services.

You may be able to include your Calls and Lines services in a Calls and Lines Package – please see the Calls and Lines Packages entry for more information.

91视频网址 Business Services – Telephone Service – Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms PDF 360KB

Pre-Digital Phone Line Service

The following documents make up your contract for this service:

- the Pre-Digital Phone Line Service Schedule to the General Terms - which you can find below;

- any Order;

- the ; and

- the General Terms, unless we:

say otherwise in your other contract documents; or
we provide you with a different set of standard terms.

Pre-Digital Phone Line Service Schedule to the General Terms PDF 223KB

Calls and/or lines packages

If you can't find your terms listed here, please refer to the Legacy dropdown below.

Your terms for our Calls and/or Lines Packages

These packages allow customers to consolidate spend on specified services including Calls and Lines services.

Benefits may include capped or discounted calls.

To obtain the benefits the customer may have to commit to a level of spend and a Minimum Period of Service. Details for each Calls and Lines Package including:

- which services can be included;

- the benefits; and

- the commitments that apply,

are set out in the relevant Annex and Section 56 of the .

The following documents make up your contract for the Calls and Lines Packages:

- the Calls and Lines Packages Schedule to the General Terms – which you can find below;

- the Annex to the Calls and Lines Packages Schedule for the specific Calls and Lines Package – which you can find below;

- any Order;

- the ; and

- the General Terms, unless we:

say otherwise in your other contract documents; or

we provide you with a different set of standard terms.

The services included within the Calls and Lines Package are provided under the separate contracts that apply to those services.

Calls and Lines Packages Schedule to the General Terms PDF 160KB

91视频网址 Accumulate PDF 146KB

91视频网址 Business Call Essentials PDF 98KB

91视频网址 Business Complete PDF 103KB

91视频网址 Business Flex PDF 272KB

91视频网址 Business One Plan PDF 111KB

91视频网址 Business Plan (Customer Based and Lite) PDF 149KB

91视频网址 Customer Commitment PDF 144KB

91视频网址 Premier Value PDF 145KB

91视频网址 Smartnumbers PDF 204KB

Domains and web hosting

If you can't find your terms listed here, please refer to the Legacy dropdown below.

Conditions for 91视频网址 Business Services PDF 112KB

Service Schedule for Starter and Professional Packs PDF 163KB

Service Schedule for EasyStoreMaker PDF 100KB

Domain Name Terms & Conditions PDF 258KB

Web Hosting & PC Security Bundle Terms & Conditions PDF 65KB

Web Hosting with 91视频网址 PC Security & PC Back Up Bundles Terms & Conditions PDF 67KB

Service schedule for Internet Services Bundles PDF 88KB

91视频网址 Business Lite Web Hosting and Business Email Lite powered by Microsoft? Office 365 PDF 1.25MB

Marketing solutions

Service Schedule for 91视频网址 Web Starter PDF 381KB

Service Schedule for 91视频网址 Web Manager PDF 285KB

Service Schedule for 91视频网址 Web Expert PDF 285KB

Service Schedule for 91视频网址 Search Marketing PDF 169KB

Service Schedule for 91视频网址 Website Manager PDF 175KB

91视频网址 Directories / 91视频网址 Customer street / 91视频网址 UFindUs migrated to 91视频网址 Web Starter / 91视频网址 Web Manager / 91视频网址 Web Expert PDF 393KB

91视频网址 Web Basic / 91视频网址 Web Standard / 91视频网址 Web Standard Plus migrated to 91视频网址 Web Starter / 91视频网址 Web Manager / 91视频网址 Web Expert PDF 281KB

The Advertising Policy PDF 1,091KB

IP Communications

If you can't find your terms listed here, please refer to the Legacy dropdown below.

Your terms for IP Comms.

These services allow customers to make and receive calls over the internet.

91视频网址 Cloud PhoneThe following documents make up your contract for 91视频网址 Cloud Phone Service:

Cloud Work

The following documents make up your contract for Cloud Work Service:

- the General Terms;

- Cloud Work Schedule to the General Terms;

- RingCentral Development Platform Annex to the 91视频网址 Cloud Phone Schedule and Cloud Work Schedule;

- if applicable, the Cloud Work Contact Centre Annex to the Cloud Work Schedule;

- any Order; and

- the .

Cloud Work Schedule PDF 323KB

Cloud Work Trial Terms PDF 271KB

RingCentral Development Platform Annex to the 91视频网址 Cloud Phone Schedule and Cloud Work Schedule PDF 154KB

RingCentral EULA Annex PDF 113 KB

Cloud Work Contact Centre, Annex to the Cloud Work Schedule PDF 229KB

91视频网址 Cloud Voice and Cloud Voice SIP-T

The following documents make up your contract for 91视频网址 Cloud Voice and Cloud Voice SIP-T:

- the General Terms;

- 91视频网址 Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms;

- Presentation Number Service Option Annex to the 91视频网址 Cloud Voice and Cloud Voice SIP-T Schedule

- 91视频网址 Applications Software Licence Agreement.

91视频网址 Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms PDF 321KB

Presentation Number Service Option Annex to the 91视频网址 Cloud Voice and Cloud Voice SIP-T Schedule PDF 289KB

UK SIP - Part A (Service Terms) PDF 2MB

UK SIP - Part B (Service Description) PDF 84KB

You can find a copy of your General Terms in

MiCloud and MiCloud Advance PDF 229KB

MiCloud

MiCloud and MiCloud Advance PDF 229KB

MiCloud UC & MiCloud CC PDF 230KB

MiCloud Subscription PDF 239KB

91视频网址 Cloud Voice Express

The following documents make up your contract for 91视频网址 Cloud Voice Express:

- the General Terms;

91视频网址 Cloud Voice Express Schedule to the General Terms for Customers joining and resigning prior to 28 March 2022 PDF 233KB

91视频网址 Cloud Voice Express Schedule to the General Terms for Customers joining and resigning from 28 March 2022 PDF 235KB

- any Order; and

- the 91视频网址 Price List.

Voice Calling with Microsoft Teams

Voice Calling with Microsoft Teams for customers joining and resigning from 1 July 2024 PDF 256KB

Mobile services

If you can't find your terms listed here, please refer to the Legacy dropdown below.

Please note that 91视频网址 Mobile and EE Mobile are provided under separate terms. If you’ve bought a service from 91视频网址 under the 91视频网址 Mobile Schedule to the General Terms or a Service from 91视频网址 under the EE Mobile Schedule to the General Terms, the relevant terms can be below.

91视频网址 Mobile

Your terms for 91视频网址 Business Mobile Service

The following documents make up your contract for 91视频网址 Business Mobile Service:

- the schedule and annexes that you can find below:

- 91视频网址 Business Mobile Schedule to the General Terms;

- BlackBerry Annex to the 91视频网址 Business Mobile Schedule - this applies if you have ordered BlackBerry Enterprise Server, BlackBerry Enterprise Service 12, BlackBerry Internet Service and BlackBerry Enterprise Server Express;

- On Site Transmission Equipment Annex to the 91视频网址 Business Mobile Schedule - this applies if you have ordered any On Site Transmission Equipment;

- MobileIron Services Annex to the 91视频网址 Business Mobile Schedule - this applies if you have ordered any MobileIron On-Premises Services or MobileIron Cloud Services:

- any Statement of Requirements where you have ordered On Site Transmission Equipment;

- any Charges Schedule;

- any Order;

- the

- The General Terms which you can find:

- If you have received a Charges Schedule at:

- If you have not received a Charges Schedule at: General Terms dropdown above

Main Conditions – Conditions for 91视频网址 Business Services PDF 174KB

Mobile Service (Business) - On or after 1st August 2016

91视频网址 Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021 PDF 331KB

91视频网址 Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 PDF 331KB

BlackBerry Specific: Annex to the 91视频网址 Business Mobile Schedule PDF 168KB

On Site Transmission Equipment: Annex to the 91视频网址 Business Mobile Schedule PDF 174KB

MobileIron Services Specific Terms and Conditions: Annex to the 91视频网址 Business Mobile Schedule PDF 173KB

91视频网址 Mobile Manager: Annex to the 91视频网址 Business Mobile Schedule PDF 159KB

Mobile Data Secure Management (Wandera) PDF 245KB

Solution Terms for 4G Office Signal Assist PDF 163KB

91视频网址 Field Force Automation Services

91视频网址 Field Force Automation Purchased Equipment and Software Schedule PDF 206KB

91视频网址 Field Force Automation Support Services Annex PDF 183KB

Other

Conditions of Sale - Mobile Devices PDF 283KB

Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) – Mobile Devices PDF 121KB

Conditions for the Provision of Devices for Customer Evaluation PDF 119KB

Service Schedule for 91视频网址 Mobile Device, Application, Content and E-Mail Management PDF 268KB

Appendix to the Contract for 91视频网址 Business Mobile Service PDF 224KB

Appendix to the Contract for 91视频网址 One Phone Connect PDF 379KB

EE Mobile

EE Mobile is made up of:

- General Terms and Conditions (GTs)

- EE Mobile Schedule

- Order Form

In addition the following documents may also apply:

- Solutions Terms

- Solution Description

- Statement of Requirement

- Contract Change Note (CCN)

- EE Price Guide for Large Business

EE Mobile Schedule PDF 287KB

Solution Terms for 4G Public Wifi in Box PDF 182KB

Solution Terms for Additional Network Equipment PDF 175KB

Solution Terms for BlackBerry for Business PDF 168KB

Solution Terms for Complete Mobility PDF 124KB

Solution Terms for Connected Vehicle PDF 168KB

Solution Terms for Customised Apps PDF 165KB

Solution Terms for Data VPN PDF 170KB

Solution Terms for Device Lifecycle Management PDF 156KB

Solution Terms for Ivanti Neurons PDF 140KB

Solution Terms for Lone Worker from EE (Peoplesafe) PDF 169KB

Solution Terms for Lone Worker SIM Only Service Plan PDF 144KB

Solution Terms for Managed MDM PDF 206KB

Solution Terms for Mobile Device Management PDF 135KB

Solution Terms for Mobile Secure Data Management (Jamf) PDF 136KB

Solution Terms for Mobile Voice VPN PDF 166KB

Solution Terms for On-site Support (Employees Transferring) PDF 159KB

Solution Terms for On-site Support (No-Employees Transferring) PDF 153KB

Solution Terms for Rapid Site PDF 226KB

Solution Terms for Samsung Knox for Enterprise PDF 216KB

Solution Terms for Service Add-Ons PDF 268KB

Solution Terms for Service Relationship Management PDF 371KB

Solution Terms for NetMotion PDF 120KB

Solution Terms for 4G Office Signal Assist (PDF 128KB)

Solution Terms for Signal Booster PDF 103KB

Solution Terms for Tailored End to End PDF 360KB

Solution Terms for Tailored Set Up PDF 256KB

Solution Terms for Total Resource (Employees Transferring) PDF 390KB

Solution Terms for Total Resource (No Employees Transferring) PDF 381KB

Ofcom General Condition 1.3 Additional Information PDF 128KB

Network Services

91视频网址 Connect

91视频网址 IP Connect UK PDF 247KB

Ethernet Connect UK PDF 402KB

91视频网址 Optical Connect PDF 206KB

SHDS Connect PDF 235KB

91视频网址net (Internet Connect UK) PDF 302KB

IoT Connectivity

EE IoT SIM:

91视频网址 Control Centre Service Schedule PDF 267KB

91视频网址 Control Centre General Specification PDF 373KB

91视频网址 Control Centre Price Guide PDF 241KB

91视频网址 Control Centre Codes of Practice PDF 163KB

UK Multinet IoT SIM:

UK Multinet IOT SIM Service Schedule PDF 183KB

UK Multinet IOT SIM General Specification PDF 291KB

UK Multinet IOT SIM Price Guide PDF 126KB

UK Multinet IOT SIM Codes of Practice PDF 165KB

Common across IoT products:

IoT General Terms PDF 364KB

IT

IT Services portfolio

For IT Services, these General Terms will apply?PDF 266KB

Purchased Equipment Schedule?PDF 190KB

IT Services Annex to the Purchased Equipment Schedule?PDF 179KB

Business Review Consulting Schedule?PDF 165KB

Collaboration Adoption Service Schedule?PDF 266KB

Design and Implementation Schedule?PDF 209KB

Hardware Support Schedule?PDF 203KB

iNcare Schedule?PDF 258KB

iNlife Managed Security Schedule?PDF 227KB

Network Assessment Service Schedule?PDF 169KB

Project Management?PDF 184KB

Service Delivery Management Schedule?PDF 161KB

Transition to Cloud?PDF 166KB

End-User Licence Agreements and Additional Terms:

IT Solutions/Support

If you can't find your terms listed here, please refer to the Legacy dropdown below.

Conditions for 91视频网址 Business Services?PDF 328KB

91视频网址 PC Back Up/Security

Security and 91视频网址 PC Back Up?PDF 320KB

Enhanced Care

Service Schedule for 91视频网址 Business Enhanced IT Support Subscription Service?PDF 233KB

Service Schedule for 91视频网址 Business Enhanced IT Support Server Subscription Service?PDF 216KB

Service Schedule for 91视频网址 Business Enhanced IT Support PC per incident Service?PDF 78KB

ICT Partner Solutions

Conditions for ICT Partner Solutions?PDF 219KB

Service Schedule for SAS Support Services?PDF 305KB

Service Schedule for Phoenix Co-Lo Services?PDF 245KB

Service Schedule for Phoenix Business Continuity Services?PDF 233KB

Service Schedule for IPscape Services?PDF 44KB

Annex 1 to Service Schedule for IPscape Services?PDF 93KB

Service Schedule for SecureData Service?PDF 384KB

Service Schedule for SecureData Websense Services?PDF 40KB

Service Schedule for Applicable Hosting Services?PDF 116KB

Service Schedule for Waveworks Services?PDF 246KB

Service Schedule for SAS 21CN Migration Service?PDF 57KB

Service Schedule for 91视频网址 Cloud Unified Communications?PDF 234KB

91视频网址 Managed WAN?PDF 915KB

91视频网址 Secure Contact?PDF 292KB

Office 365 Professional Setup

Office 365 Professional Setup Schedule to the General Terms?PDF 162KB

Intelligent Assets

Intelligent Assets?PDF 368KB

Intelligent Assets - applicable to orders for the Intelligent Assets Service placed on or after 29 October 2018?PDF 292KB

Expert Setup

Expert Setup?PDF 112 KB

Managed Services

Your terms for Managed Services

The following documents make up your contract for your Managed Services:

- the General Terms;

- the Managed Services Schedule to the General Terms found here;

- either:

1) one of the underlying network products (Associated Services) set out below; or

2) for all other underlying network products, the terms can be found or under Products on this 91视频网址 Business Terms and Conditions page

- any Order; and

- the 91视频网址 Price List.

Associated Services Annexes for Managed Service

Managed Meraki SD-WAN Annex PDF 221KB

Managed Cisco SD-WAN Annex PDF 212KB

91视频网址 Managed Cloud Security (Zscaler) Appendix to the Managed Cisco SD-WAN Annex PDF 176KB

Intelligent Connectivity with VMWare Service Annex PDF 236KB

Managed Meraki SD-LAN Annex PDF 221KB

Managed LAN & WiFi Annex PDF 163KB

Public Guest WiFi Appendix to the Managed LAN & WiFi Annex PDF 239KB

Managed SD-LAN Annex PDF 268KB

Public Guest WiFi Appendix to the Managed SD-LAN Annex PDF 238KB

91视频网址 Managed Firewall Security Service Annex PDF 350KB

CrowdStrike Service PDF 334KB

Managed Embedded Security Controls Service Annex PDF 344KB

Managed Cloud Connect Service Annex PDF 171KB

91视频网址 Managed Endpoint Security – Microsoft Service Annex PDF 232KB

Cloud Siem Annex PDF 359KB

91视频网址 Managed Service Voice - MiCloud UC & MiCloud CC Annex to the Managed Service Schedule PDF 124KB

91视频网址 Managed Cloud Security (Zscaler) Annex PDF 181KB

91视频网址 Managed Fortinet SD-WAN Annex PDF 290KB

91视频网址 Managed Cloud Security - Cisco Annex PDF 252KB

Managed ACI Cisco Annex PDF 205KB

91视频网址 Managed CrowdStrike Falcon XDR Service PDF 262KB

91视频网址 Managed Cloud Security (Prisma Access) Annex PDF 360KB

Retail Connect

The following documents make up your contract for your Retail Connect service:

- the General Terms

- the Retail Connect Schedule to the General Terms found here;

- the Internet Out of the Cloud Schedule to the General Terms found here

- any Order; and

- the 91视频网址 Price List

Other terms

Equipment

Purchased Equipment PDF 688KB

PDF 562KB

UK Maintenance Service PDF 182KB

Legacy

General Terms

General Terms (these terms and conditions apply to Services before 1 May 2024)

91视频网址 Billing Analyst Elite PDF 98KB

91视频网址 Business Broadband Voice (VoIP) PDF 112KB

91视频网址 Business eSaver – Broadband, Calls and Lines PDF 306KB

91视频网址 Business Hosted VoIP (Enhanced Service) PDF 45KB

91视频网址 Business Reward PDF 257KB

91视频网址 Cloud Voice and Cloud Voice SIP-T - these terms and conditions apply to 91视频网址 Cloud Voice Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 384KB

91视频网址 OneBill Online PDF 48KB

91视频网址 SIP Trunk - these terms and conditions apply to 91视频网址 SIP Trunk Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 163KB

Online Starter PDF 40KB

91视频网址 Business Broadband Advanced Service

Conditions for 91视频网址 Business Broadband Advanced Service PDF 52KB

Service Schedule for 91视频网址 Business Broadband Advanced Service PDF 37KB

Service Guarantee for 91视频网址 Business Broadband Advanced Service PDF 21KB

91视频网址 Business Broadband

91视频网址 Business Broadband Schedule to the General Terms (if ordered before 4 February 2019)

91视频网址 Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022 (if ordered between 1 September 2021 and 27 March 2022) PDF 325KB

91视频网址 Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022 (if ordered between 28 March 2022 and 1 April 2024) PDF 323KB

91视频网址 Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms (if ordered between 4 February 2019 and 31 May 2021) PDF 253KB

91视频网址 Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup (if ordered between 1 June and 31 August 2021) PDF 305KB

Value Added Services Annex for 91视频网址 Business Broadband, Superfast and Ultrafast Schedule?PDF 168KB

Next Day Connection Annex to the 91视频网址 Business Broadband Schedule?PDF 144KB

91视频网址 Business Broadband Schedule for customers taking the Pro Package from 27 November 2023?PDF 412KB

Value Added Services Annex to the 91视频网址 Business Broadband Schedule (if ordered between 10 April 2017 and 25 November 2018) PDF 264KB

Value Added Services Annex to the 91视频网址 Business Broadband Schedule (before 10 April 2017) PDF 178KB

91视频网址 One Phone SME

91视频网址 One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021 until 30 May 2023 PDF 430KB

91视频网址 One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 and joining or resigning from 31 May 2023 PDF 426KB

SIP Networks Annex to the 91视频网址 One Phone SME Schedule PDF 156KB

Convergence Services Annex to the 91视频网址 One Phone SME Schedule PDF 154KB

BlackBerry Annex to the 91视频网址 One Phone SME Schedule PDF 165KB

MobileIron Cloud Service Annex to the 91视频网址 One Phone SME Schedule PDF 169KB

One Phone Portal Annex to the 91视频网址 One Phone SME Schedule PDF 157KB

Private Voice and Data Extra Annex to the 91视频网址 One Phone SME Schedule PDF 157KB

Recording Extra Annex to the 91视频网址 One Phone SME Schedule PDF 158KB

Mobile Data Source Management (Jamf) Annex to the 91视频网址 One Phone SME Schedule PDF 251KB

91视频网址 One Phone (this may be referred to as 91视频网址 One Phone Corporate)

91视频网址 One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021 until 30 May 2023 PDF 451KB

91视频网址 One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 and joining or resigning from 31 May 2023 PDF 445KB

SIP Networks Annex to the 91视频网址 One Phone Schedule PDF 156KB

Convergence Services Annex to the 91视频网址 One Phone Schedule PDF 154KB

BlackBerry Annex to the 91视频网址 One Phone Schedule PDF 166KB

MobileIron Cloud Service Annex to the 91视频网址 One Phone Schedule PDF 170KB

One Phone Portal Annex to the 91视频网址 One Phone Schedule PDF 157KB

Private Voice and Data Extra Annex to the 91视频网址 One Phone Schedule PDF 158KB

Recording Extra Annex to the 91视频网址 One Phone Schedule PDF 158KB

Mobile Data Secure Management (Jamf) - Annex to the 91视频网址 One Phone Schedule PDF 251KB

91视频网址 One Phone Office and Professional

Service Schedule for 91视频网址 One Phone PDF 436KB

Annex to the Service Schedule for 91视频网址 One Phone – BlackBerry PDF 331KB

Annex to the Service Schedule for 91视频网址 One Phone – MobileIron Cloud Service PDF 331KB

Annex to the Service Schedule for 91视频网址 One Phone – for the 91视频网址 One Phone Portal PDF 289KB

Annex to the Service Schedule for 91视频网址 One Phone – Recording Extra PDF 210KB

Annex to the Service Schedule for 91视频网址 One Phone – Onsite SIP Network PDF 305KB

Annex to the Service Schedule for 91视频网址 One Phone – Private Voice Extra and Private Data Extra] PDF 395KB

91视频网址 One Phone - Flexible Caller Line Identity (CLI) Extra – Order Form PDF 290KB

91视频网址 Office Anywhere

Service Schedule for 91视频网址 Office Anywhere PDF 367KB

Microsoft Office 365 offered by 91视频网址 – Annex to Service Schedule – Service Level Agreement PDF 132KB

91视频网址 One Phone Connect

Service schedule for 91视频网址 One Phone Connect PDF 333KB

Annex to the Service Schedule for 91视频网址 One Phone Connect – 91视频网址 One Phone Coverage Solutions PDF 78KB

Annex to the Service Schedule for 91视频网址 One Phone Connect – Private Voice Extra & Private Data Extra PDF 84KB

91视频网址 Cloud Phone

The following documents make up your contract for 91视频网址 Cloud Phone Service:

- the General Terms;

- 91视频网址 Cloud Phone Schedule to the General Terms;

- the RingCentral Development Platform Annex;

- any Order; and

- the .

91视频网址 Cloud Phone Schedule PDF 261KB

RingCentral Development Platform Annex to the 91视频网址 Cloud Phone Schedule and Cloud Work Schedule PDF 154KB

RingCentral EULA Annex PDF 113 KB

Cloud Work

Cloud Work Schedule to the General Terms for Customers joining or resigning before 2 December 2024

Domains and Web Hosting

Online Starter Kit for Office 365 (On or After 13th July 2015) PDF 340KB

Web Consult & Build Service Schedule PDF 61KB

Service Schedule for Starter and Professional Packs PDF 163KB

91视频网址 WebWorld PDF 99KB

IT Support Manager

91视频网址 Business IT Site Manager Subscription Service PDF 319KB

91视频网址 Business IT Support Manager pay per use on-site Service PDF 142KB

91视频网址 Business IT Support Manager PC Incident Service PDF 137KB

91视频网址 Business IT Support Manager PC Subscription Service PDF 144KB

91视频网址 Business IT Support Manager Server per incident Service PDF 121KB

91视频网址 Business IT Support Manager Server Subscription Service PDF 127KB

91视频网址 Business IT Manager On-Site Repair Subscription Service PDF 178KB

Microsoft Office 365 Small Business and Microsoft Office 365 Small Business Premium offered by 91视频网址 (before 5 March 2018) -

Conditions for 91视频网址 Business Services PDF 194KB

Service Schedule for Microsoft Office 365 Small Business/Microsoft Office 365 Business Essentials offered by 91视频网址 and Microsoft Office 365 Small Business Premium/Microsoft Office 365 Business Premium offered by 91视频网址 PDF 298KB

Charges Schedule for Microsoft Office 365 Small Business offered by 91视频网址 and Microsoft? Office 365 Small Business Premium offered by 91视频网址 PDF 179KB - Applicable to new customers entering into contracts on or after 10th October 2011

Charges Schedule for Microsoft Office 365 Small Business offered by 91视频网址 PDF 144KB - Applicable to customers whose 91视频网址 email service was upgraded and moved to a Microsoft platform during the period 10th October 2011 through to mid-2013

Microsoft Office 365 Small Business offered by 91视频网址 – Annex to Service Schedule – Service Level Agreement PDF 83KB

Mobile Service - Standard Tariffs - applies prior to 15.11.10

Mobile Service Main Conditions PDF 206KB

91视频网址 Talk Time Terms and Conditions PDF 85KB

Business Circle Complete Terms and Conditions PDF 73KB

Blackberry Internet Service (with or without Satellite Navigation) Terms and Conditions PDF 84KB

91视频网址 Business Mobile Broadband Terms and Conditions PDF 86KB

Mobile Service (Business) - Pre 19th May 2014

Service Schedule for 91视频网址 Business Mobile Service PDF 371KB

Annex to the Service Schedule for 91视频网址 Business Mobile Service PDF 214KB

Mobile Service (Business) - On or after 19th May 2014

Service Schedule for 91视频网址 Business Mobile Service PDF 474KB

Annex to the Service Schedule for 91视频网址 Business Mobile Service PDF 231KB

Mobile Service - Selector (Business)

Conditions for Business Mobile Services PDF 304KB

Service Schedule for Voice, Business Circle, Business Circle Complete, Data, Blackberry Services, 91视频网址 Signal Assist PDF 322KB

Service Schedule for 91视频网址 Autobalance PDF 85KB

Service Schedule for 91视频网址 Datazone PDF 25KB

Service Schedule for 91视频网址 Business Mobile Broadband PDF 98KB

Other

Analogue Presented MAC Vision Circuits PDF 36KB

Analogue Presented PAL Vision Circuits PDF 36KB

91视频网址 Broadlook Vision Circuits PDF 37KB

91视频网址 Chargecard Service PDF 169KB

91视频网址 DQC118xxx Service PDF 60KB

91视频网址net VPN Star PDF 36KB

Cardway 2000 Service Conditions PDF 32KB

Cardway 2000 Service Schedule PDF 22KB

Maintenance of Equipment Conditions PDF 243KB

Maintenance of Equipment Service Schedule PDF 152KB

Maintenance of Equipment - Customer Service Compensation Scheme – Annex PDF 190KB

UK Maintenance Service – Standard Care, Business Care & Business Premium Care PDF 336KB

Annex to the Service Schedule for 91视频网址net (also marketed as Internet Connect UK) - 91视频网址 Assure DoS PDF 0.99MB

Annex to the Service Schedule for 91视频网址net (also marketed as Internet Connect UK) Gigabit Broadband Voucher Scheme PDF 286KB

Voice calling with Microsoft Teams

Voice Calling with Microsoft Teams prior to 1 July 2024 PDF 273KB

Other (including Conditions of Sale)

Analogue Pool Contract PDF 124KB

Audio Broadcast Network Services PDF 110KB

Bespoke High Bandwidth Private Service PDF 200KB

91视频网址 Closed Circuit Television Service PDF 238KB

91视频网址 L–Band Relay Service PDF 111KB

91视频网址 MediaNet 2000 PDF 79KB

91视频网址 Prime Service PDF 34KB

91视频网址 Redcare View PDF 206KB

91视频网址 Security Advisory Service PDF 133KB

91视频网址 Select Services PDF 70KB

91视频网址 VoIP Services PDF 95KB

Bureaufax and Telex Bureau Services PDF 26KB

Citysure and Circuitsure PDF 189KB

Conversion Tariff (between ITU-R Recommendation 91视频网址.601 (270 Mbit/s) and PAL PDF 34KB

Conversion Tariff (between ITU-R Recommendation 91视频网址.601 (270Mbit/s) and SDV) PDF 37KB

Customer Controlled Services PDF 22KB

Digital Video Broadband (DVB) ASI Non-resilient Service PDF 78KB

Digital Video Broadband (DVB) ASI Resilient Service PDF 69KB

Digital Video Storage Service PDF 197KB

Drone Survey Services Schedule PDF 169KB

EPS81, EPS82, EPS83, EPS84 and EPS 98 Services PDF 34KB

Facility Line Circuits (1, 3, 5 year Minimum Term contracts only) PDF 34KB

Facility Line Circuits (10 year) Service PDF 146kb

Featurenet Service PDF 150KB

MusicLine 2000 Services PDF 34KB

MusicLine One Service PDF 34KB

Netstream Corporate/Enterprise Conditions PDF 348KB

NetStream Corporate/Enterprise Schedule 1 - Opening Contract Details PDF 16KB

NetStream Corporate/Enterprise Schedule 2 - Opening Inventory PDF 15KB

NetStream Corporate/Enterprise Schedule 3 - Record of Contract Changes PDF 67KB

One Cloud iComms PDF 211KB

Private Services PDF 495KB

Sale – 91视频网址 Conditions of Sale PDF 307KB

Search Marketing PDF 199KB

Serial Digital Interface (SDI) Access Point PDF 34KB

Serial Digital Interface (SDV) Vision Circuits PDF 34KB

Software Resale PDF 244KB

Supply – Financing PDF 147KB

Telephone Service from a 91视频网址 Payphone PDF 30KB

The Proto Hologram Service Schedule to the General Terms PDF 278KB

TimeScale Service PDF 97KB

VoIP Calls Commitment Scheme PDF 33KB

Trial Terms and Conditions

Trial Terms and Conditions - Definitions PDF 98KB

Trial General Terms PDF 157KB

91视频网址's registered office address changed to 1 Braham Street, London, E1 8EE on 1 January 2022.? You may find our old address still referenced in some of the legacy terms below, but please use our new address.