Terms and conditions for Global Business
Our new global master service agreements (MSAs) which govern the sale of all global products can be found here.
Our new global service schedules that will be governed by the new MSAs can be found here.
We are in the process of updating our standard terms and the versions below will be replaced by new terms over the coming months. Unless your order specifically points to the new sections of our site, the terms that will govern the provision of services by 91ÊÓƵÍøÖ· are set out on this page.
The terms below only apply when you contract with 91ÊÓƵÍøÖ· plc. If you contract with one of our other global entities, you will have been advised of your terms at the point of order.
Our UK terms set out on this page are made up of:
- General Terms which govern and apply to all our UK service schedules on or after 1 May 2024
- Service Schedules for the products and services we sell and any associated annexes to the service schedules.
Legacy terms can be found here.
Occasionally you may order products and services that are provided by our 91ÊÓƵÍøÖ· and public sector division (rather than our global division). These terms can be found here and include the 91ÊÓƵÍøÖ· EE Mobile terms. If you contracted directly with EE you will find the Large Business terms .
If the terms you require are not listed on this website, or if you are unsure which terms apply to your product or service, please contact your account manager.
GDPR
Please see the link below for GDPR information for Products and FAQs for Business Customers
The GDPR clause below applies to customers who signed up to our terms before 25 May 2018 and FAQs and Product Info
Schedules for Services sold under the General Terms
91ÊÓƵÍøÖ· Security
- 91ÊÓƵÍøÖ· Managed Security
- 91ÊÓƵÍøÖ· Managed Identity (OKTA) ¨C Annex to the 91ÊÓƵÍøÖ· Managed Security Schedule?
- 91ÊÓƵÍøÖ· Managed Web Application Firewall Security Service - Annex to the 91ÊÓƵÍøÖ· Managed Security Service Schedule
- 91ÊÓƵÍøÖ· Managed Cloud Security (Cisco Cloud Umbrella)
- 91ÊÓƵÍøÖ· Managed Cloud Security (ScanSafe)
- 91ÊÓƵÍøÖ· Managed Endpoint Security Service ¨C CrowdStrike?
- 91ÊÓƵÍøÖ· Managed Firewall Security Service
- Managed Virtual Firewall Security Fortinet on 91ÊÓƵÍøÖ· Connect Services Platform
- Managed Virtual Firewall Security Fortinet with Agile Connect Service Annex to the 91ÊÓƵÍøÖ· Managed Security Service Schedule
- Managed NAC Security
- 91ÊÓƵÍøÖ· Managed PKI Security
- 91ÊÓƵÍøÖ· Managed PKI Security Fast Track
- 91ÊÓƵÍøÖ· Managed SIEM Security
- 91ÊÓƵÍøÖ· Managed SIEM Security Service ¨C Supplier Annex
- 91ÊÓƵÍøÖ· Cloud SIEM Security
- 91ÊÓƵÍøÖ· Security Ethical Hacking
- 91ÊÓƵÍøÖ· Security Threat Defence
- 91ÊÓƵÍøÖ· Security Threat Monitoring
- 91ÊÓƵÍøÖ· Security Advisory Service?Schedule
- 91ÊÓƵÍøÖ· Symantec Endpoint Protection (SEP)
- 91ÊÓƵÍøÖ· Threat Intelligence Service (TIS) Annex
- Software Resale
- Fortinet Secure SD-WAN Annex to the Managed Firewall Service
- Security Vulnerability Scanning (SVS) Service Schedule
- 91ÊÓƵÍøÖ· Managed Micro-Segmentation Security Service Annex to the 91ÊÓƵÍøÖ· Managed Security Service Schedule
- Managed Embedded Security Controls Service Annex to the 91ÊÓƵÍøÖ· Managed Security Service Schedule
- 91ÊÓƵÍøÖ· Compute Protect Firewall
- 91ÊÓƵÍøÖ· Managed Endpoint Security Microsoft Service ¨C Annex to the 91ÊÓƵÍøÖ· Managed Security Service Schedule
- Managed Sentinel & XDR Service Schedule
- DP Annex Managed Sentinel & XDR Service
- Virtual Firewall Public Cloud Service Schedule
- 91ÊÓƵÍøÖ· Managed Cloud Security (Prisma Access) Annex to the 91ÊÓƵÍøÖ· Managed Security Service Schedule
- 91ÊÓƵÍøÖ· Managed Cloud Security (Zscaler) ¨C Annex to the Managed Security Service Schedule
91ÊÓƵÍøÖ· Connect
- Agile Connect
- 91ÊÓƵÍøÖ· Connect Intelligence Infovista
- 91ÊÓƵÍøÖ· IP Connect UK
- 91ÊÓƵÍøÖ· IP Connect Web-VPN
- 91ÊÓƵÍøÖ· LAN Connect global
- 91ÊÓƵÍøÖ· One Enterprise Cisco Annex 1 to 91ÊÓƵÍøÖ· LAN Connect global
- 91ÊÓƵÍøÖ· LAN Connect Cloud Annex 2 to 91ÊÓƵÍøÖ· LAN Connect global
- 91ÊÓƵÍøÖ· Optical Connect
- 91ÊÓƵÍøÖ·net (Internet Connect UK)
- 91ÊÓƵÍøÖ·net Security Annex to 91ÊÓƵÍøÖ·net (Internet Connect UK) Service
- 91ÊÓƵÍøÖ·net (Internet Connect UK) ¨C 91ÊÓƵÍøÖ· Managed DDoS Security Annex
- Cloud Connect Acceleration
- Cloud Connect Microsoft Azure?
- Connect Intelligence Dynatrace
- Connect Intelligence Riverbed
- Connect Services Platform
- Connect Cisco SD-WAN
- Enterprise Connect
- Ethernet Connect UK
- Ethernet Cloud Connect Direct ¨C Ethernet Connect UK Annex?
- SHDS Connect
- 91ÊÓƵÍøÖ· VMware SD-WAN
- Internet Connect Global
- Internet Connect Reach
- 91ÊÓƵÍøÖ· IP Connect Global
91ÊÓƵÍøÖ· Contact
- 91ÊÓƵÍøÖ· Cloud Contact?Next Generation
- 91ÊÓƵÍøÖ· Inbound Contact Global
- 91ÊÓƵÍøÖ· Inbound Contact UK
- Genesys Cloud Contact Centre
- Cloud Contact Microsoft
- Cloud Contact Notify??
- 91ÊÓƵÍøÖ· CCPCI (GS)
- Optimise Contact Cloud
- 91ÊÓƵÍøÖ· Smartnumbers
? ?- Part A ¨C Service Terms
? ?- Part B ¨C Service Description - Webex Contact Centre
91ÊÓƵÍøÖ· One
- 91ÊÓƵÍøÖ· One Voice (NOTE: Customers ordering SIP Trunking are REQUIRED to have the VOIP Obligations Annex attached to their contract)
- 91ÊÓƵÍøÖ· One Voice SIP trunk UK
- One Voice ¨C 91ÊÓƵÍøÖ· One Voice SIP Trunk UK with One Voice Anywhere
Please refer to the entry for 91ÊÓƵÍøÖ· One Voice SIP Trunk UK - 91ÊÓƵÍøÖ· One Voice ¨C VOIP Obligations Annex
- 91ÊÓƵÍøÖ· One Voice Global SIP Trunking (for use with unified comms)
- 91ÊÓƵÍøÖ· One Cloud Cisco
- 91ÊÓƵÍøÖ· VOIP Obligations Exhibit
- Webex Calling with 91ÊÓƵÍøÖ·
91ÊÓƵÍøÖ· One Mobile
91ÊÓƵÍøÖ· Compute
- Amazon Web Services
- 91ÊÓƵÍøÖ· Compute Protect Server Security
- 91ÊÓƵÍøÖ· Compute Protect firewall
- 91ÊÓƵÍøÖ· Compute Colocation (formerly 91ÊÓƵÍøÖ· Compute Telehousing)
- 91ÊÓƵÍøÖ· Compute Telehousing Interlink
- Hybrid Cloud Managed Services (Cloudreach)
- 91ÊÓƵÍøÖ· Hybrid Cloud Practice?
- Microsoft Azure
- Private Cloud Dedicated
- Hybrid Cloud Backup & Replication Service
- Hybrid Cloud Managed Services
- Compute Cloud Services
91ÊÓƵÍøÖ· Meetings
- Operator Connect for Microsoft Teams with 91ÊÓƵÍøÖ·
? ?-?Part A ¨C Service Terms
? ?-?Part B ¨C Service Description - 91ÊÓƵÍøÖ· Advanced Call Recording
? ?-?Part A ¨C Service Terms
? ?-?Part B ¨C Service Description?
Mobility (91ÊÓƵÍøÖ· Field Force Automation)
Schedules for Services sold under the General Terms for Reseller
Reseller Terms
- Reseller General Terms
- 91ÊÓƵÍøÖ· Internet Connect Global Reseller
- 91ÊÓƵÍøÖ· Internet Connect Reach Reseller
- 91ÊÓƵÍøÖ· IP Connect Web-VPN Reseller
- 91ÊÓƵÍøÖ· Inbound Contact global - Resellers
- 91ÊÓƵÍøÖ· One Voice - Reseller
- Regulatory Annex to One Voice Reseller Schedule
- 91ÊÓƵÍøÖ· Mobile anywhere - Reseller
- 91ÊÓƵÍøÖ· Global Voice for CPaaS
Legacy Terms
Product and Services Agreement (PSA)
- Product and Services Agreement (PSA)?¨C formerly called Master Services Agreement (MSA)
General Services schedule
Annexes to the General Service Schedule
91ÊÓƵÍøÖ· Connect annexes
- Connect Applications - Connect Acceleration
- Connect Applications - Connect Intelligence
- Connect Applications - Connect Optimisation
- Connect Assessment
- Ethernet Connect - Ethernet Connect Global (formerly Etherflow Global)
- Ethernet Connect - Ethernet Connect UK (formerly Etherflow/Way UK)
- IP Connect - IP Connect Global 2
- IP Connect Web-VPN ?
- LAN Connect Global
- Private Line Connect
91ÊÓƵÍøÖ· One annexes
- One Enterprise - Microsoft Lync
- One Cloud -?Microsoft Lync
- One Voice - Voice Port (MSA)
- One Voice - VOIP Obligations (MSA)
- One Voice expenses
91ÊÓƵÍøÖ· Security annexes
- Managed Cloud Security (Zscaler)
- Managed Cloud Security (ScanSafe)
- Managed Email Security
- Managed PKI Security
- Managed Security Services
- Security Threat Services
- 91ÊÓƵÍøÖ· Security Ethical Hacking
91ÊÓƵÍøÖ· Contact annexes
91ÊÓƵÍøÖ· Compute annexes
Mobility annexes
- Mobility Managed Sourcing
- Mobile Device Management
- MobileXpress
- Device, Application, Content and Email Management
Other annexes
Equipment and ancillary services schedule
Schedules to the PSA
91ÊÓƵÍøÖ· Contact
Schedules to the General Terms (GT)
91ÊÓƵÍøÖ· Connect
- 91ÊÓƵÍøÖ· Internet Connect Global
- 91ÊÓƵÍøÖ· Internet Connect Reach
- 91ÊÓƵÍøÖ· IP Connect Global (MPLS)
- Connected Cloud Edge
- Part A ¨C Service Terms
- Part B ¨C Service Description - 91ÊÓƵÍøÖ· Security Operational Technology & Threat Management Visualise & Detect Service
91ÊÓƵÍøÖ· Security
91ÊÓƵÍøÖ· Meetings
- One Cloud Microsoft (OCM) Service
- Part A ¨C Service Terms
- Part B ¨C Service Description - Webex Meetings with 91ÊÓƵÍøÖ·
- 91ÊÓƵÍøÖ· MeetMe
- Service Schedule (For existing UK customers only)
- End User Licence Agreement (EULA) - Virtual events Service
- Part A ¨C Service Terms
- Part B ¨C Service Description - Virtual Events
- Part A ¨C Service Terms
- Part B ¨C Service Description - Virtual Event (with Customer Unified Communications)
- Part A ¨C Service Terms
- Part B ¨C Service Description
91ÊÓƵÍøÖ· Compute
General Terms
- General Terms which govern and apply to all our UK service schedules before 1 May 2024