Terms and conditions for Global Business
Our new global master service agreements (MSAs) which govern the sale of all global products can be found here.
Our new global service schedules that will be governed by the new MSAs can be found here.
We are in the process of updating our standard terms and the versions below will be replaced by new terms over the coming months. Unless your order specifically points to the new sections of our site, the terms that will govern the provision of services by 91ÊÓÆµÍøÖ· are set out on this page.
The terms below only apply when you contract with 91ÊÓÆµÍøÖ· plc. If you contract with one of our other global entities, you will have been advised of your terms at the point of order.
Our UK terms set out on this page are made up of:
- General Terms which govern and apply to all our UK service schedules on or after 1 May 2024
- Service Schedules for the products and services we sell and any associated annexes to the service schedules.
Legacy terms can be found here.
Occasionally you may order products and services that are provided by our 91ÊÓÆµÍøÖ· and public sector division (rather than our global division). These terms can be found here and include the 91ÊÓÆµÍøÖ· EE Mobile terms. If you contracted directly with EE you will find the Large Business terms .
If the terms you require are not listed on this website, or if you are unsure which terms apply to your product or service, please contact your account manager.
GDPR
Please see the link below for GDPR information for Products and FAQs for Business Customers
The GDPR clause below applies to customers who signed up to our terms before 25 May 2018 and FAQs and Product Info
Schedules for Services sold under the General Terms
91ÊÓÆµÍøÖ· Security
- 91ÊÓÆµÍøÖ· Managed Security
- 91ÊÓÆµÍøÖ· Managed Identity (OKTA) ¨C Annex to the 91ÊÓÆµÍøÖ· Managed Security Schedule
- 91ÊÓÆµÍøÖ· Managed Web Application Firewall Security Service - Annex to the 91ÊÓÆµÍøÖ· Managed Security Service Schedule
- 91ÊÓÆµÍøÖ· Managed Cloud Security (Cisco Cloud Umbrella)
- 91ÊÓÆµÍøÖ· Managed Cloud Security (ScanSafe)
- 91ÊÓÆµÍøÖ· Managed Endpoint Security Service ¨C CrowdStrike
- 91ÊÓÆµÍøÖ· Managed Firewall Security Service
- Managed Virtual Firewall Security Fortinet on 91ÊÓÆµÍøÖ· Connect Services Platform
- Managed Virtual Firewall Security Fortinet with Agile Connect Service Annex to the 91ÊÓÆµÍøÖ· Managed Security Service Schedule
- Managed NAC Security
- 91ÊÓÆµÍøÖ· Managed PKI Security
- 91ÊÓÆµÍøÖ· Managed PKI Security Fast Track
- 91ÊÓÆµÍøÖ· Managed SIEM Security
- 91ÊÓÆµÍøÖ· Managed SIEM Security Service ¨C Supplier Annex
- 91ÊÓÆµÍøÖ· Cloud SIEM Security
- 91ÊÓÆµÍøÖ· Security Ethical Hacking
- 91ÊÓÆµÍøÖ· Security Threat Defence
- 91ÊÓÆµÍøÖ· Security Threat Monitoring
- 91ÊÓÆµÍøÖ· Security Advisory Service Schedule
- 91ÊÓÆµÍøÖ· Symantec Endpoint Protection (SEP)
- 91ÊÓÆµÍøÖ· Threat Intelligence Service (TIS) Annex
- Software Resale
- Fortinet Secure SD-WAN Annex to the Managed Firewall Service
- Security Vulnerability Scanning (SVS) Service Schedule
- 91ÊÓÆµÍøÖ· Managed Micro-Segmentation Security Service Annex to the 91ÊÓÆµÍøÖ· Managed Security Service Schedule
- Managed Embedded Security Controls Service Annex to the 91ÊÓÆµÍøÖ· Managed Security Service Schedule
- 91ÊÓÆµÍøÖ· Compute Protect Firewall
- 91ÊÓÆµÍøÖ· Managed Endpoint Security Microsoft Service ¨C Annex to the 91ÊÓÆµÍøÖ· Managed Security Service Schedule
- Managed Sentinel & XDR Service Schedule
- DP Annex Managed Sentinel & XDR Service
- Virtual Firewall Public Cloud Service Schedule
- 91ÊÓÆµÍøÖ· Managed Cloud Security (Prisma Access) Annex to the 91ÊÓÆµÍøÖ· Managed Security Service Schedule
- 91ÊÓÆµÍøÖ· Managed Cloud Security (Zscaler) ¨C Annex to the Managed Security Service Schedule
91ÊÓÆµÍøÖ· Connect
- Agile Connect
- 91ÊÓÆµÍøÖ· Connect Intelligence Infovista
- 91ÊÓÆµÍøÖ· IP Connect UK
- 91ÊÓÆµÍøÖ· IP Connect Web-VPN
- 91ÊÓÆµÍøÖ· LAN Connect global
- 91ÊÓÆµÍøÖ· One Enterprise Cisco Annex 1 to 91ÊÓÆµÍøÖ· LAN Connect global
- 91ÊÓÆµÍøÖ· LAN Connect Cloud Annex 2 to 91ÊÓÆµÍøÖ· LAN Connect global
- 91ÊÓÆµÍøÖ· Optical Connect
- 91ÊÓÆµÍøÖ·net (Internet Connect UK)
- 91ÊÓÆµÍøÖ·net Security Annex to 91ÊÓÆµÍøÖ·net (Internet Connect UK) Service
- 91ÊÓÆµÍøÖ·net (Internet Connect UK) ¨C 91ÊÓÆµÍøÖ· Managed DDoS Security Annex
- Cloud Connect Acceleration
- Cloud Connect Microsoft Azure
- Connect Intelligence Dynatrace
- Connect Intelligence Riverbed
- Connect Services Platform
- Connect Cisco SD-WAN
- Enterprise Connect
- Ethernet Connect UK
- Ethernet Cloud Connect Direct ¨C Ethernet Connect UK Annex
- SHDS Connect
- 91ÊÓÆµÍøÖ· VMware SD-WAN
- Internet Connect Global
- Internet Connect Reach
- 91ÊÓÆµÍøÖ· IP Connect Global
91ÊÓÆµÍøÖ· Contact
- 91ÊÓÆµÍøÖ· Cloud Contact Next Generation
- 91ÊÓÆµÍøÖ· Inbound Contact Global
- 91ÊÓÆµÍøÖ· Inbound Contact UK
- Genesys Cloud Contact Centre
- Cloud Contact Microsoft
- Cloud Contact Notify
- 91ÊÓÆµÍøÖ· CCPCI (GS)
- Optimise Contact Cloud
- 91ÊÓÆµÍøÖ· Smartnumbers
- Part A ¨C Service Terms
- Part B ¨C Service Description - Webex Contact Centre
91ÊÓÆµÍøÖ· One
- 91ÊÓÆµÍøÖ· One Voice (NOTE: Customers ordering SIP Trunking are REQUIRED to have the VOIP Obligations Annex attached to their contract)
- 91ÊÓÆµÍøÖ· One Voice SIP trunk UK
- One Voice ¨C 91ÊÓÆµÍøÖ· One Voice SIP Trunk UK with One Voice Anywhere
Please refer to the entry for 91ÊÓÆµÍøÖ· One Voice SIP Trunk UK - 91ÊÓÆµÍøÖ· One Voice ¨C VOIP Obligations Annex
- 91ÊÓÆµÍøÖ· One Voice Global SIP Trunking (for use with unified comms)
- 91ÊÓÆµÍøÖ· One Cloud Cisco
- 91ÊÓÆµÍøÖ· VOIP Obligations Exhibit
91ÊÓÆµÍøÖ· One Mobile
91ÊÓÆµÍøÖ· Compute
- Amazon Web Services
- 91ÊÓÆµÍøÖ· Compute Protect Server Security
- 91ÊÓÆµÍøÖ· Compute Protect firewall
- 91ÊÓÆµÍøÖ· Compute Colocation (formerly 91ÊÓÆµÍøÖ· Compute Telehousing)
- 91ÊÓÆµÍøÖ· Compute Telehousing Interlink
- Hybrid Cloud Managed Services (Cloudreach)
- 91ÊÓÆµÍøÖ· Hybrid Cloud Practice
- Microsoft Azure
- Private Cloud Dedicated
- Hybrid Cloud Backup & Replication Service
- Hybrid Cloud Managed Services
- Compute Cloud Services
91ÊÓÆµÍøÖ· Meetings
- Operator Connect for Microsoft Teams with 91ÊÓÆµÍøÖ·
- Part A ¨C Service Terms
- Part B ¨C Service Description - 91ÊÓÆµÍøÖ· Advanced Call Recording
- Part A ¨C Service Terms
- Part B ¨C Service Description
Mobility (91ÊÓÆµÍøÖ· Field Force Automation)
Schedules for Services sold under the General Terms for Reseller
Reseller Terms
- Reseller General Terms
- 91ÊÓÆµÍøÖ· Internet Connect Global Reseller
- 91ÊÓÆµÍøÖ· Internet Connect Reach Reseller
- 91ÊÓÆµÍøÖ· IP Connect Web-VPN Reseller
- 91ÊÓÆµÍøÖ· Inbound Contact global - Resellers
- 91ÊÓÆµÍøÖ· One Voice - Reseller
- Regulatory Annex to One Voice Reseller Schedule
- 91ÊÓÆµÍøÖ· Mobile anywhere - Reseller
- 91ÊÓÆµÍøÖ· Global Voice for CPaaS
Legacy Terms
Product and Services Agreement (PSA)
- Product and Services Agreement (PSA)?¨C formerly called Master Services Agreement (MSA)
General Services schedule
Annexes to the General Service Schedule
91ÊÓÆµÍøÖ· Connect annexes
- Connect Applications - Connect Acceleration
- Connect Applications - Connect Intelligence
- Connect Applications - Connect Optimisation
- Connect Assessment
- Ethernet Connect - Ethernet Connect Global (formerly Etherflow Global)
- Ethernet Connect - Ethernet Connect UK (formerly Etherflow/Way UK)
- IP Connect - IP Connect Global 2
- IP Connect Web-VPN ?
- LAN Connect Global
- Private Line Connect
91ÊÓÆµÍøÖ· One annexes
- One Enterprise - Microsoft Lync
- One Cloud -?Microsoft Lync
- One Voice - Voice Port (MSA)
- One Voice - VOIP Obligations (MSA)
- One Voice expenses
91ÊÓÆµÍøÖ· Security annexes
- Managed Cloud Security (Zscaler)
- Managed Cloud Security (ScanSafe)
- Managed Email Security
- Managed PKI Security
- Managed Security Services
- Security Threat Services
- 91ÊÓÆµÍøÖ· Security Ethical Hacking
91ÊÓÆµÍøÖ· Contact annexes
91ÊÓÆµÍøÖ· Compute annexes
Mobility annexes
- Mobility Managed Sourcing
- Mobile Device Management
- MobileXpress
- Device, Application, Content and Email Management
Other annexes
Equipment and ancillary services schedule
Schedules to the PSA
91ÊÓÆµÍøÖ· Contact
Schedules to the General Terms (GT)
91ÊÓÆµÍøÖ· Connect
- 91ÊÓÆµÍøÖ· Internet Connect Global
- 91ÊÓÆµÍøÖ· Internet Connect Reach
- 91ÊÓÆµÍøÖ· IP Connect Global (MPLS)
- Connected Cloud Edge
- Part A ¨C Service Terms
- Part B ¨C Service Description - 91ÊÓÆµÍøÖ· Security Operational Technology & Threat Management Visualise & Detect Service
91ÊÓÆµÍøÖ· Security
91ÊÓÆµÍøÖ· Meetings
- One Cloud Microsoft (OCM) Service
- Part A ¨C Service Terms
- Part B ¨C Service Description - Webex Calling with 91ÊÓÆµÍøÖ·
- Webex Meetings with 91ÊÓÆµÍøÖ·
- 91ÊÓÆµÍøÖ· MeetMe
- Service Schedule (For existing UK customers only)
- End User Licence Agreement (EULA) - Virtual events Service
- Part A ¨C Service Terms
- Part B ¨C Service Description - Virtual Events
- Part A ¨C Service Terms
- Part B ¨C Service Description - Virtual Event (with Customer Unified Communications)
- Part A ¨C Service Terms
- Part B ¨C Service Description
91ÊÓÆµÍøÖ· Compute
General Terms
- General Terms which govern and apply to all our UK service schedules before 1 May 2024